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Exede FAQ

1. What are the service plans I can get from Exede?
Exede has launched two primary services:
  • exede12 which is covered by the new ViaSat-1 satellite, provides download speeds of up to 12 Mbps and upload speeds of 3 Mbps.
  • exede5 serves the areas that have not yet been covered by the ViaSat-1 satellite. It provides download speed of up to 5 Mbps and an upstream of 1 Mbps.
All the regions covered by this plan have the same speed and the variation only comes in the level of data allowance. Just get in touch with us and we will inform you about the plan available in your area.

2. Does this mean that whichever plan I purchase gives me the same fast speed?
Yes. We do not see why you have to pay more to enjoy our services. What matters is the amount of data that suits your needs. This will depend on the type of work you do on a regular basis.



3. How is it possible to provide such high speeds using a satellite service? Is it because of your new satellite?
Our new satellite has made a major breakthrough in the world of satellite Internet. The construction of the new ViaSat satellite system started in 2008. The system employed the most advanced technology to date and the fast Exede broadband service is its result. It uses ViaSat-1, an innovative satellite launched in October 2011. The satellite was designed with a capacity of more than one million subscribers, which is more than the total capacity of all the communication satellites serving North America.

4. Are the fast speeds due to the satellite's high capacity?
That fast speeds are not just because of this. The system uses breakthrough Web acceleration technology that speeds up the way Web pages load. While the high capacity enhances speed, this innovative technology makes users enjoy a snappier browsing experience. In addition, the sophisticated equipment used allows you to get the most of our services.

5. Why should I choose your services over the existing satellite Internet services? Will I be able to do anything new?
You will get a completely new satellite Internet experience with the revolutionary Exede broadband service. Some of the things you can enjoy include:
  • Watching TV shows and streaming videos with relatively less buffering.
  • Improved video chat without jitters and lag.
  • Share more photos with friends and family
  • Streaming and downloading music.
  • Enjoying super-fast Web browsing and emailing experience.
  • Connecting multiple computers, Web-enabled TVs, tablet devices and smart phones.
In time, we are also rolling out other enhanced services, including voice.



6. Will my service stop when I reach my data allowance for a given month?
If you reach the limit, you will still get our services but at reduced speeds. When your usage is reset to zero at the start of the next month, we will restore your fast speed. There is always the option to upgrade your plan at no extra cost.

7. Is it possible for me to get Exede broadband service if I already use WildBlue?
Yes. We always give our valued customers the chance to upgrade and enjoy our new services. We have set up a Priority Upgrade Program specifically for our existing customers, with installations expected to start in April. You will need an Exede modem and satellite dish.
Please call us at 1-877-711-0035 so we can provide you with all the details, including any necessary fees.

877-744-2007
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The future of satellite internet has arrived. And it is FAST
We have changed everything you've ever thought about satellite internet technology. Our exciting new service brings together the highest capacity satellite in the world, state-of-the-art ground equipment, and breakthrough web acceleration technology - all optimized to bring you super fast speed and high quality streaming.

      Enjoy downloads up to 4x faster than the average DSL speed!*
     
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Please fill out the form below and a sales representative will get in touch with you about Exede broadband in your area.

Experience the web the way it was meant to be. Surf faster than you have ever before!
Watch streaming videos, TV shows and movies and share your photos faster.
Download and stream your favorite music with almost no delay. Up to 4x faster than the average DSL speed!*
Enjoy chat and social networking sites like Facebook. Send and receive files quickly.